Introduction
This tutorial covers how to build a customer support portal for your business using Airtable data.
Why use Pory for building portals?
🔓 End users won't need to know or use Airtable.
💰 You won't need to purchase extra seats for users.
Prerequisites
- An Airtable account
- Professional plan subscription. Learn more about pricing.
- A table for users on Airtable with at least an email field (required for user accounts)
Objectives
- Customer can log into their account to view their tickets
- Customer cans create, view, update and delete their tickets
Airtable Base
The Airtable includes 2 tables: Users and Tickets. You can copy this base into your account here.
Pro Tip: To manage different groups of users in the Users table, we recommend creating a Single Select field called Groups to categorize users and then organizing each group with an Airtable View.
Step 1: Creating a portal
Step 2: Airtable base
Step 3: Connecting users table
Step 4: User profile page
Step 5: Previewing the portal
Step 6: Creating a list of support ticket
Step 7: Setting up permissions
Step 8: Submitting a ticket
Live Demo
Check out the customer support portal here ✌️
